2020 . 03 . 16

Coronavirus Updates & FAQs

We hope that this message finds you well πŸ’™

In the light of the current situation in Europe due to coronavirus (covid-19), Wellness Travels will use this blog post to provide most recent information & updates to the current & future patients coming from abroad. We will also use other available channels (e.g. emailing, phone calls) to contact our patients directly.

Last updated on the 27th of March

Quarantine & travel restrictions

Most of Europe is currently under quarantine, meaning travel and work of various institutions are severely restricted. This also directly affects Wellness Travels & our patients coming from abroad. Thus, our clinic must take special measures that will be in effect until the 13th of April, 2020 (and, possibly, for longer). They might be extended or shortened depending on the situation (we will inform our patients about any changes as quickly as possible).

Changes briefly:
  • Rescheduling (to a date suitable for the patient) is completely free. Our current recommendation is to look for dates starting from June.
  • For patients not sure about a suitable future date, we will be giving vouchers that will be valid until the end of 2020
  • Cancellations will be made according to the current TCs (full refund two weeks in advance, 50% refund later)

Below we are providing answers to FAQs about surgery bookings, changes, cancellations, etc.

Frequently Asked Questions

Can I change my surgery booking for free?

All patients are allowed to move their surgery bookings to further dates (suitable for the patient) for free. Our current recommendation is that the new surgery date should be scheduled for a date later than the 1st of June. Booking earlier (e.g. in May) is also possible at your own risk.

However, we will be closely following the situation & will react accordingly. For example, if the quarantine is longer than expected, we will ask the patients to reschedule for later.

Considering the above, the patients should refrain from buying flight tickets to Lithuania until the travel restrictions end officially.

My surgery is scheduled for May. What should I do?

Our current advice is to wait & see how is the situation going to like by the end of April (if possible). If anything, we will offer either free rescheduling to later dates or a ‘booking’Β voucher (see the details below) or a refund. All the patients will be informed about any changes/new recommendations personally.

What if I book the surgery & the travel restrictions are still in effect?

You will be allowed to freely reschedule the surgery for a later date suitable to you. Given the uncertainties, please refrain from buying flight tickets to Lithuania until the travel restrictions end officially.

What if I’m not sure what date will be suitable for me in the future?

In such case, our clinic will provide you with a ‘booking’ voucher. It will allow you to re-book your surgery at any later date this year (without any extra charges). The vouchers will be valid until the end of 2020.

Please be advised that such rebookings will be subject to availability at your desired date. Thus, it’s necessary to inform us (about your choice) at least 4 weeks in advance.

What if I want to cancel the booking?

That can be done according to the current terms & conditions. To be exact, we will be giving full refunds if cancellations are made two weeks in advance & 50% refund if cancellation is made later. Other changes to your booking will remain free as long as quarantines / travel restrictions continue.

When is the quaratine going to end?

Currently the quarantine (in Lithuania) & travel restrictions are in place until the 13th of April. However, it might be extended if the situation in Europe worsens. Out of abundace of caution, we recommend our patients to reschedule their surgeries starting from June.

How is the situation in Lithuania?

There are 299 cases of coronavirus currently registered in the country (and 4 deaths) (as of the 27th of March). As a preventive measure a quarantine (and travel ban) is in place until the 13th of April. Should the situation change, we will inform our patients immediately.

Is air travel / medical tourism / visiting your clinic safe?

Read more about it here. Regardless of whether it’s safe or not, our recommendation is to refrain from that as long as quarantines & travel bans are in place.

Lastly, do not hesitate to contact us, if you have any additional questions or concerns.

Stay safe & healthy πŸ’™

Written by: Gedas Kondrackis