Coronavirus Updates & FAQs (constantly updated)
Last updated on the 26 of January.
We hope that this message finds you well 💙
In the light of the current situation in Europe due to coronavirus (covid-19), Wellness Travels will use this blog post to provide most recent information & updates to the current & future patients coming from abroad. We will also use other available channels (e.g. emailing, phone calls) to contact our patients directly.
Quarantine & travel restrictions
Parts of Europe is currently still under quarantine, meaning travel and work of various institutions are restricted. This also directly affects Wellness Travels & our patients coming from abroad. Thus, our clinic must take special measures that will be in effect until the end of 2021.
IMPORTANT: New regulations were approved for people traveling to Lithuania from foreign countries (incl. Ireland 🇮🇪, The Netherlands 🇳🇱, Denmark 🇩🇰, UK 🇬🇧, Sweden se) . From now on, everyone have to represent negative Covid PRC test and isolate during all your stay. Surgery can performed during isolation period.
- Rescheduling (to a date suitable for the patient) is completely free. Our clinic is fully open since the start of July.
- Cancellations will be made according to the current TCs (full refund two weeks in advance, 50% refund later)
Below we are providing answers to FAQs about surgery bookings, changes, cancellations, etc.
Frequently Asked Questions
Will I be required to self-quarantine when coming to your clinic in Lithuania?
If patients are traveling from the “green” or “yellow” countries – no self-isolation is needed from the moment of arrival.
If patients are travelling from “red” and “grey” countries – they will need to isolate for 14 days, however you can leave self isolation earlier with negative PCR test answer.
If patients are travelling from “dark red” countries – you have to represent negative PCR test answer which is not older than 48 hours also you need to isolate for 14 days.
Please contact us or see map here to know what “color” is your country.
Can I have my surgery performed when I am in quarantine?
Yes, You can have all test, consultations and surgery it self perfomed while you are in quarantine here in Lithuania, as there are exception when seeking for medical treatment. To ensure everyone safety we will perform Covid test not later than 48 hours before your surgery, also we will fill in all necesary documents.
Can I leave Lithuania earlier than 14 days?
Yes, you can leave Lithuania earlier than 14 days, we will apply for permit for you to leave isolation place, with it you can leave Lithuania as soon as you are fit to fly.
Will I be able to get some food while isolating in hotel?
You can use food delivery apps such as WOLT or Bolt food, if you need something from the shop, we can help with that.
That this means (in short): your are allowed to travel to/from Lithuania, if travelling from:
- “green” or “yellow” countries – no self-isolation is needed from the moment of arrival.
- “red” and “grey” countries – they will need to isolate for 10 days, however you can leave self isolation earlier with negative PCR test answer.
- “dark red” – You have to represent negative PRC test answer which is not older than 48 hours, 14 days isolation is also required, however during isolation period you can have consultatons, tests and surgery it self, you can leave country earlier than 14 days.
How is the situation in Lithuania?
The virus is largely under control. There were 17738 cases of coronavirus registered in the country (out of whom 2600 had passed away, sadly) (data from: 22th of January. As a preventive measure people arriving from certain countries are required to quarantine themselves. Should the situation change, we will inform our patients immediately.
Is air travel / medical tourism safe?
Flying a plane is no riskier than taking a bus, tube or a tram ride. Simply take the necessary precautions (i.e. follow the guidelines issued by the airlines & their staff).
Medical travel is a lot different from the usual tourism, as you will not be doing much sightseeing or mingling with crowds of people. It normally goes as this:
- you arrive to your destination, your travel managers take you to the clinic (for medical tests) and then to the hotel. NOTE: some patients might be required to undergo a mandatory 72 h. quarantine upon arrival.
- on the next day you will have a consultation with the surgeon;
- if all is fine, you will go undergo the desired surgery & will spend a night or two in the clinic;
- you will be discharged (if the surgeon deems it safe) and your recovery will slowly continue in the hotel room.
Is visiting your clinic safe?
Our plastic surgery clinic is not a place where people go when they feel flu-like symptoms. We have no GPs. Rather it’s a place for specialised procedures (which are booked well in advance). Plus, the clinic takes the hygiene to whole another level (regardless if there is a virus or there isn’t).
All being said, our patients will be required to undergo certain medical tests (before the surgery). Should the situation change, we will inform you immediately through all channels available to us.
Can I change my surgery booking for free?
All patients are allowed to move their surgery bookings to further dates (suitable for the patient) for free (until the end of 2021).
What if I book the surgery & the travel restrictions are still in effect?
You will be allowed to freely reschedule the surgery for a later date suitable to you. Given the uncertainties, please check with us before buying flight tickets to Lithuania.
What if I’m not sure what date will be suitable for me in the future?
In such case, our clinic will provide you with a ‘booking’ voucher. It will allow you to re-book your surgery at any later date this year (without any extra charges). The vouchers will be valid for one year.
Please be advised that such re-bookings will be subject to availability at your desired date. Thus, it’s necessary to inform us (about your choice) at least 4 weeks in advance.
What if I want to cancel the booking?
That can be done according to the current terms & conditions. To be exact, we will be giving full refunds if cancellations are made two weeks in advance & 50% refund if cancellation is made later. Other changes to your booking will remain free as long as quarantines / travel restrictions continue.
Do not hesitate to contact us, if you have any additional questions or concerns.
Stay safe & healthy 💙