Coronavirus Updates & FAQs (constantly updated)
Last updated on the 15th of September.
We hope that this message finds you well 💙
In the light of the current situation in Europe due to coronavirus (covid-19), Wellness Travels will use this blog post to provide most recent information & updates to the current & future patients coming from abroad. We will also use other available channels (e.g. emailing, phone calls) to contact our patients directly.
Quarantine & travel restrictions
Parts of Europe is currently still under quarantine, meaning travel and work of various institutions are restricted. This also directly affects Wellness Travels & our patients coming from abroad. Thus, our clinic must take special measures that will be in effect until the end of 2020.
IMPORTANT: Residents of several European countries (incl. Ireland 🇮🇪, The Netherlands 🇳🇱, Denmark 🇩🇰, UK 🇬🇧) will now require a 72 h. quarantine when coming to our clinic (based in Lithuania) and then during the recovery period (usually, 4-5 days after the surgery). That’s a temporary measure until covid-19 cases in those countries go down. This list of countries is updated every Monday.
- Rescheduling (to a date suitable for the patient) is completely free. Our clinic is fully open since the start of July.
- For patients not sure about a suitable future date, we will be giving vouchers that will be valid for 12 months
- Cancellations will be made according to the current TCs (full refund two weeks in advance, 50% refund later)
Below we are providing answers to FAQs about surgery bookings, changes, cancellations, etc.
Frequently Asked Questions
Will I be required to self-quarantine when coming to your clinic in Lithuania?
Depending on your country of residence / arrival you might be required to undergo a 72 h. pre-surgery quarantine and then stay in isolation during the post-surgery recovery period (usually, 4-5 days). That’s a temporary measure until covid-19 cases in those countries go down.
Please contact us to check whether your country is in the list.
How will my stay look like if I’m needed to undergo a mandatory quarantine?
During this time:
- You will be able to change location of self-isolation (that is, from hotel to clinic and back) and your travel manager will take care of that
- You can self-isolate with a friend / family member
- You will not be able to visit restaurants, grocery stores and other places mentioned in the law. Yet, you will be able to undergo medical tests, consultations, planned surgeries
- Once in hotel, you will have to rely on the hotel service OR food/grocery delivery apps (which are available in English)
- You will be able to fly back home safely once your post-surgical recovery is over (that depends on your surgery – usually, around 4-5 days)
That this means (in short): your are allowed to travel to/from Lithuania; however, your stay will be longer than normally (by 4 days). Also, you will have to self-isolate at the hotel / clinic (72 hours after arrival and then during your post-surgical recovery).
How is the situation in Lithuania?
The virus is largely stopped. There were 2474 cases of coronavirus registered in the country (out of whom 81 had passed away, sadly) (data from: 18th of August). As a preventive measure travel restrictions are in place for some countries until further notice. Should the situation change, we will inform our patients immediately.
Is air travel / medical tourism safe?
Flying a plane is no riskier than taking a bus, tube or a tram ride. Simply take the necessary precautions (i.e. follow the guidelines issued by the airlines & their staff).
Medical travel is a lot different from the usual tourism, as you will not be doing much sightseeing or mingling with crowds of people. It normally goes as this:
- you arrive to your destination, your travel managers take you to the clinic (for medical tests) and then to the hotel. NOTE: some patients might be required to undergo a mandatory 72 h. quarantine upon arrival.
- on the next day you will have a consultation with the surgeon;
- if all is fine, you will go undergo the desired surgery & will spend a night or two in the clinic;
- you will be discharged (if the surgeon deems it safe) and your recovery will slowly continue in the hotel room.
Is visiting your clinic safe?
Our plastic surgery clinic is not a place where people go when they feel flu-like symptoms. We have no GPs. Rather it’s a place for specialised procedures (which are booked well in advance). Plus, the clinic takes the hygiene to whole another level (regardless if there is a virus or there isn’t).
All being said, our patients will be required to undergo certain medical tests (before the surgery). Should the situation change, we will inform you immediately through all channels available to us.
Can I change my surgery booking for free?
All patients are allowed to move their surgery bookings to further dates (suitable for the patient) for free (until the end of 2020).
What if I book the surgery & the travel restrictions are still in effect?
You will be allowed to freely reschedule the surgery for a later date suitable to you. Given the uncertainties, please check with us before buying flight tickets to Lithuania.
What if I’m not sure what date will be suitable for me in the future?
In such case, our clinic will provide you with a ‘booking’ voucher. It will allow you to re-book your surgery at any later date this year (without any extra charges). The vouchers will be valid for one year.
Please be advised that such re-bookings will be subject to availability at your desired date. Thus, it’s necessary to inform us (about your choice) at least 4 weeks in advance.
What if I want to cancel the booking?
That can be done according to the current terms & conditions. To be exact, we will be giving full refunds if cancellations are made two weeks in advance & 50% refund if cancellation is made later. Other changes to your booking will remain free as long as quarantines / travel restrictions continue.
When is the quarantine going to end?
The quarantine is already over in Lithuania. Even so, travel restrictions to/from Lithuania are still in place for a number of countries. Good news: residents of less affected countries are already allowed to travel freely (check with us whether your country is in this list).
Do not hesitate to contact us, if you have any additional questions or concerns.
Stay safe & healthy 💙