2020 . 03 . 16

Coronavirus Updates & FAQs (constantly updated)

Last updated on the 28th of July.

We hope that this message finds you well πŸ’™

In the light of the current situation in Europe due to coronavirus (covid-19), Wellness Travels will use this blog post to provide most recent information & updates to the current & future patients coming from abroad. We will also use other available channels (e.g. emailing, phone calls) to contact our patients directly.

Quarantine & travel restrictions

Parts of Europe is currently still under quarantine, meaning travel and work of various institutions are restricted. This also directly affects Wellness Travels & our patients coming from abroad. Thus, our clinic must take special measures that will be in effect until the end of 2020.

Self-quarantine is no longer required for residents of most EEA / EU countries πŸ‡ͺπŸ‡Ί + the United Kingdom πŸ‡¬πŸ‡§ when coming to Lithuania. Notable exceptions: Sweden.

Changes briefly:
  • Rescheduling (to a date suitable for the patient) is completely free. Our clinic is fully open since the start of July.
  • For patients not sure about a suitable future date, we will be giving vouchers that will be valid for 12 months
  • Cancellations will be made according to the current TCs (full refund two weeks in advance, 50% refund later)

Below we are providing answers to FAQs about surgery bookings, changes, cancellations, etc.

Frequently Asked Questions

Will I be required to self-quarantine when coming to your clinic in Lithuania?

Above we provided a list of countries, which residents are able to travel freely (to Lithuania). Meaning no restrictions or quarantine requirements.

How is the situation in Lithuania?

The virus is stopped and no longer spreading. There were 1801 cases of coronavirus registered in the country (out of whom 76 had passed away, sadly) (data from: 22nd of June). As a preventive measure travel ban is in place for some countries until further notice. Should the situation change, we will inform our patients immediately.

Is air travel / medical tourism safe?

Flying a plane is no riskier than taking a bus, tube or a tram ride. Simply take the necessary precautions (i.e. follow the guidelines issued by the airlines & their staff).

Medical travel is a lot different from the usual tourism, as you will not be doing much sightseeing or mingling with crowds of people. It normally goes as this:

  • you arrive to your destination, your travel managers take you to the clinic (for medical tests) and then to the hotel;
  • on the next day you will have a consultation with the surgeon;
  • if all is fine, you will go undergo the desired surgery & will spend a night or two in the clinic;
  • you will be discharged (if the surgeon deems it safe) and your recovery will slowly continue in the hotel room.
Is visiting your clinic safe?

Our plastic surgery clinic is not a place where people go when they feel flu-like symptoms. We have no GPs. Rather it’s a place for specialised procedures (which are booked well in advance). Plus, the clinic takes the hygiene to whole another level (regardless if there is a virus or there isn’t).

All being said, our patients will be required to undergo certain medical tests (before the surgery). Should the situation change, we will inform you immediately through all channels available to us.

Can I change my surgery booking for free?

All patients are allowed to move their surgery bookings to further dates (suitable for the patient) for free (until the end of 2020).

What if I book the surgery & the travel restrictions are still in effect?

You will be allowed to freely reschedule the surgery for a later date suitable to you. Given the uncertainties, please refrain from buying flight tickets to Lithuania until the travel restrictions (from your country of residence to Lithuania) end officially.

What if I’m not sure what date will be suitable for me in the future?

In such case, our clinic will provide you with a ‘booking’ voucher. It will allow you to re-book your surgery at any later date this year (without any extra charges). The vouchers will be valid for one year.

Please be advised that such rebookings will be subject to availability at your desired date. Thus, it’s necessary to inform us (about your choice) at least 4 weeks in advance.

What if I want to cancel the booking?

That can be done according to the current terms & conditions. To be exact, we will be giving full refunds if cancellations are made two weeks in advance & 50% refund if cancellation is made later. Other changes to your booking will remain free as long as quarantines / travel restrictions continue.

When is the quarantine going to end?

The quarantine is already over in Lithuania. Even so, travel restrictions to/from Lithuania are still in place for a number of countries. Good news: residents of less affected countries are already allowed to travel freely (see the list at the top of the blog post).

Do not hesitate to contact us, if you have any additional questions or concerns.

Stay safe & healthy πŸ’™

Written by: Gedas Kondrackis